Company: Penn National Gaming, Inc.
Location: Lake Charles
Posted on: May 3, 2021
Don’t just work. Work
A career in gaming? At L'Auberge Lake Charles, we think you'll
enjoy an exciting industry, fast paced days and nights, diverse,
enthusiastic co-workers, unlimited growth and support from one of
the leaders in the industry.
An individual could be successful if they possess the
- Adheres to all departmental and property policies and procedures
regarding guest service standards. - Responsible for Front Desk
operations overnight, including overseeing Front Desk Agents,
Telecommunications, and Bell staff in the performance of their
duties. - Provides direction and support for all team members in
order to achieve department goals and objectives. - Ensures all
Front Desk team members receive proper training with emphasis on
detail, in order to provide service levels consistent with company
standards. - Oversees customer check-in/check-out. - Conducts all
cash handling in accordance with established policy and monitors
variances daily. - Monitors telephone communication via call
monitoring system. - Authorized to verify pre-approved room comping
levels and authorized to correct information as necessary. -
Processes discrepancy reports, rate variations, and Credit reports.
- Works with Housekeeping and Casino Marketing to ensure timely
guest check-in and maximum occupancy. - Coordinates ViP arrivals
and ensures all arrangements have been confirmed prior to arrival.
- Ensures all eligible card holders are pre-registered, and room is
checked prior to arrival. - Monitors volume to ensure fast,
friendly, and efficient service. - Ensures that guest
problems/complaints are managed in an effective, courteous manner.
- Performs the night Audit for date roll. - Maintains knowledge of
hotel, community, and special events in order to accurately provide
guests with needed information. - Performs duties of Front Desk
Agents and other Front Desk and Services team members as needed. -
Performs all other related and compatible duties as assigned. -
Maintains strict confidentiality in all company matters.
- High School Diploma or equivalent required; college degree
preferred. - Two (2) years of experience in hospitality industry in
a supervisory capacity required. - Knowledge of casino/hotel
industry strongly preferred. - Must have excellent customer service
and interpersonal skills. - Must be proficient in Microsoft Office
applications (Word, Excel, Outlook, etc.). - Ability to maintain a
high level of confidentiality and professionalism. - Must have
excellent written and verbal communication skills; must be fluent
and literate in English. - Ability to maintain a high level of
energy and take a proactive and strategic approach to dealing with
issues. - Must have strong organizational and time management
skills. - Ability to work collaboratively and communicate
effectively with team members at all levels of the organization. -
Must be able to work a flexible schedule including overnight,
weekends, holidays, and fluctuating days off.
Whether you prefer being at the center of it all or working
behind the scenes, there’s a role for you at Penn National Gaming.
We are a growing company but as big as we are, we still feel like
family. The areas of career opportunity with Penn are ideal
for just about any skill set. Our company wide commitment to
making sure our guests smile as much as we do means you’ll enjoy a
fun working environment anywhere within the organization.
Keywords: Penn National Gaming, Inc., Lake Charles , Night Auditor, Other , Lake Charles, Louisiana
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