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Customer Service Representative Part-time

Company: Safety Council of Southwest Louisiana
Location: Lake Charles
Posted on: November 18, 2021

Job Description:

Job DescriptionJob Title: CSR, Customer Service RepresentativeDepartment: Safety Council of SWLAReports To: Operations ManagerFLSA Status: Non-ExemptSummaryCSR's represent our organization and are the face of our company on the front counter and in training rooms. The CSR's meet the needs of customers by providing quality service. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.Essential Duties and Responsibilities include the following:Customer Transactions

  • Ensure a smooth check-in process for students
  • Answer phone calls and help customer questions or concerns
  • Assist with company inquiries and scheduling issues
  • Maintain confidentiality regarding student's information
  • Maintain a positive and professional attitude with customers at all times Teamwork
    • Assist Proctors in the computer lab
    • Receive and answer phone calls in a timely manner
    • Setting up and breaking down all instructor-led courses
    • Completing given tasksCompetencies1. Communication Proficiencies2. Troubleshooting and multitasking3. Technical Capacity4. Customer/Client Focus5. Problem Solving/Analysis6. Teamwork OrientationQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.Reasoning Ability/ Decision MakingAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel and PowerPoint. Individual should also have knowledge of Microsoft Outlook, internet software and applications.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and/or walk as needed, talk or hear. The employee may have to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Travel may be required.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Available Monday - Friday between the hours of 6am - 3pm20 - 29 hours

Keywords: Safety Council of Southwest Louisiana, Lake Charles , Customer Service Representative Part-time, Sales , Lake Charles, Louisiana

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