Member Services Representative

Company: Advantage Resourcing
Location: Lake Charles
Posted on: May 4, 2021

Job Description:

Are you "corporate cool" and looking for something more than just a career? Are you a member service superstar with a great attitude and an excellent work ethic? If so, you're in luck-we may be looking to add someone just like YOU to our team! We want YOU to be part of it!Member Service Representative to the Team!Enthusiastic, member service champion to join our team. This Full-Time Member Service Representative (MSR, for short) We rely on our MSRs to truly go above and beyond conventional member service and assist our members with their financial needs including, but not limited to, receiving all loan applications and processing independently through to closing, maintaining up-to-date knowledge of IRAs, and reviewing member accounts and/or consumer reports and utilizing that information to promote and cross-sell Pelican's products in a way that is beneficial to our members. Our ideal candidate has a positive, can-do attitude, is a self-starter and problem-solver with strong member service skills Process over-the-counter member transactions. (I.E. deposits, withdrawals, loan payments, transfers, investment checks, certificates of deposits, share draft account, etc.) Process all mail and night deposit transactions. Open all new accounts and close accounts.Mail welcome cards. Respond to members inquires regarding their account and other credit union product and services. Cross-sell products & services during working hours. Balance individual teller totals and cash drawer, cash recycler(s), or teller cash dispenser daily. Maintain adequate supplies (copy paper, receipt paper, etc). Assist members with needed payroll deduction, ach distribution or direct deposit changes. Scan and file checks daily. Maintain updated addresses and account information on members (I.E. name,address change, joint owner, etc). Mailing monthly letters for Reg D, Dormant Accounts and Cd Maturity Notices. Order money and balance vault and balance ATM. Complete forms and work with members on all courtesy pay and NSF fee refund requests. Explain overdraft protection / transfers, etc About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Lake Charles , Member Services Representative, Sales , Lake Charles, Louisiana