Field Service Technician - I
Company: Altice USA
Location: Lake Charles
Posted on: May 11, 2022
Job Description:
OverviewWe are Altice USA; a family of businesses that includes
Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4
advertising, Cheddar, and News12. Our common goal is connecting our
customers to friends and family, shows they love, advertising that
resonates and news that matters. We're building a workforce that
thrives on collaboration, inclusion, and innovation. We hope
connecting you to a potential role is just the
beginning.ResponsibilitiesAs a Field Service Technician, you're our
tech savvy brand ambassador. You'll be responsible for providing
the highest level of service to our clients through installations,
changes, repairs, and disconnections of cable services, including
video, data, and telephone. As the face of AUSA in our customers'
home, you'll troubleshoot any issues and educate them on new and
existing products and services to benefit their experience. Why
Join our Team?As a Field Service Technician at Altice USA, we will
provide you with resources and training necessary to learn skills
that can grow into a rewarding career. In addition, we provide
competitive perks and benefits, such as: career progression
opportunities, paid vacation and sick time, an employee product
discount (if residing in the footprint), health insurance on day 1,
tuition reimbursement, and 401(k) with company matching
funds!Responsibilities
- Provides high quality internal and external customer service;
role modeling AUSA's values
- Installs, tests, and troubleshoots AUSA products and services,
including video, data, and telephone
- Utilizes network tools and troubleshooting knowledge to resolve
network problems
- Resolves issues at installation and on scheduled service
calls
- Educates customers regarding use of installed products;
explains waivers, agreements, customer release forms, charges, and
billing procedures
- Determines customer's current service levels; inquiries about
customer preferences and needs; recommends service upgrades or
additional products
- Resolves or escalates customer complaints, as appropriate
- Uses automated routing system or plans daily route;
requisitions equipment and supplies; stocks Company vehicle
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or
by mobile device
- Represents Company to collect payments and equipment; secures
appropriate customer signatures
- Maintains network integrity through preventive maintenance and
home certifications.
- Adheres to established maintenance windows for all outages
- Uses small hand tools, power tools, meters, and other
equipment
- Maintains and secures Company truck and equipment
- Works on regularly scheduled days, as well as possible
unscheduled time if the need exists
- When applicable, rearranging, and reconnecting fiber optic
service drops at pole, underground or building terminals
- Performs other duties as assignedQualifications
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Vision ability: close vision, peripheral vision, and ability to
adjust focus; ability to differentiate between different sizes and
colors of wires
- Hand and finger dexterity to carry and to use tools and
equipment as necessary
- Ability to work while standing 50 - 70% of the time
- Ability to use any equipment in a safe manner, in accordance
with company, industry and regulatory standards
- Ability to safely lift 75 pounds
- Ability to carry, climb and operate extension ladder, (approx.
28 ft high and 75 pounds). Accommodation with 50-pound maximum
lifting is available.
- Ability to climb poles using gaffs, hooks and climbing belt
(weight limit of 350 pounds including tools) as needed
- Ability to work in confined spaces such as crawlspaces and
attics by crawling, bending, reaching, twisting
- Ability to drive Company vehicle in a safe and responsible
manner - must have a valid -Driver's License in good standing
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
(e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others Altice USA is an
Equal Opportunity Employer committed to recruiting, hiring and
promoting qualified people of all backgrounds regardless of gender,
race, color, creed, national origin, religion, age, marital status,
pregnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law.Altice USA, Inc. collects
personal information about its applicants for employment that may
include personal identifiers, professional or employment related
information, photos, education information and/or protected
classifications under federal and state law. - This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal , state, and
law.Requirements of this position include demonstration of either
full vaccination status against COVID-19 or company-provided weekly
COVID-19 testing.
Keywords: Altice USA, Lake Charles , Field Service Technician - I, Professions , Lake Charles, Louisiana
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