Lead Front Desk Clerk
Company: L'auberge Casino Resort Lake Charles
Location: Lake Charles
Posted on: May 23, 2023
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Job Description:
WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking
for talent that believes in having fun. At PENN Entertainment,
youll get to be a part of an exciting industry, where the days and
nights are fast paced. Youll work with an incredibly diverse set of
co-workers driven by their enthusiasm for helping people find and
have more fun. Youll also get to work at a company that cares about
your career growth and will help you get the support you need to
expand your possibilities. Click to learn more about our Day 1
Benefits, 401k Program, Company Perks, Career Opportunities,
Advancement Programs, Scholarships and more!WE LOVE OUR WORK.:-
Adheres to all departmental and property policies and procedures
regarding guest service standards. - Acts as a leader of the
department working with and on behalf of the supervisory team;
keeps team members and department leaders well-informed regarding
hotel operations. - Provides training and insight to Front Desk
Clerks; distributes shift work to team members as directed. -
Possesses complete knowledge of Hotel Front Desk policies and
procedures and assures their implementation. -Responsible for the
accurate check-in and check-out of each guest. - Handles complex
guest service situations such as room moves and unassigned
reservations; acts as communication center between guests and
various internal departments to ensure guest satisfaction. -
Ensures that all guest contact is positive, informative, and
thorough. - Ensures that rooms are clean prior to issuing keys. -
Responsible for posting charges and settling folios for
individuals, groups, and due outs communicated through
Housekeeping. - Accurately enters all reservations into the
computer system according to departmental policy and procedure. -
Assists the Player Development team with all reservations and
requests. - Performs group block management, including the entering
of room lists, inventory control, coordination of casino
reservations, checking resort room arrivals, and maintaining a
professional relationship with all departments associated with the
resort. - Answers phone and assists with clerical tasks. - Receives
cash, checks, Credit cards, and comps in payment, obtaining proper
approval and authorization. - Maintains an operating bank, renders
bills and issues change; verifies accuracy of Front Desk Clerks
banks and Audits. - Answers all reservation inquiries according to
established guidelines, including assisting guests warranting
complimentary accommodations. - Ensures the timely delivery of all
messages, mail, and packages left for guests and departments within
the hotel/casino. - Responsible for the control of safe deposit
transactions. - Works closely with the Executive Hosts to ensure
that all complimentary and high-end amenity offerings are provided
consistent with the agreed-upon arrangements. - Maintains knowledge
of casino, hotel, community, and special events in order to provide
guests with superior service. - Authorized to verify pre-approved
room comping levels and to change incorrect information. - Performs
as a Front Desk Clerk when necessary. - Resolves service issues
according to established guidelines and procedures. - Performs all
other related and compatible duties as assigned. - Maintains strict
confidentiality in all company matters.BRING US YOUR BEST.:- High
School Diploma or equivalent required. - Minimum one (1) year of
hospitality or Front Desk experience required. Complete working
knowledge of Front Desk Clerks duties required. - Must have
excellent written and verbal communication skills; must be fluent
and literate in English. - Ability to maintain a high level of
confidentiality and professionalism. - Strong computer skills with
proficiency in Microsoft Office applications preferred. - Must
possess excellent customer service and interpersonal skills. -
Ability to maintain a high level of energy and take a proactive and
strategic approach to dealing with issues. - Must have basic math
and money handling skills. - Demonstrates strong leadership and
organizational skills. - Ability to interact with guests, staff,
and colleagues and resolve problems and conflicts in a diplomatic
and tactful manner. - Must have the ability to work efficiently in
a team-oriented environment. - Ability to meet deadlines and
effectively manage multiple priorities in a demanding work
environment. - Ability to work collaboratively and communicate
effectively with team members at all levels of the organization. -
Must be able to work a flexible schedule including nights,
weekends, holidays, and fluctuating days off.STAY IN THE GAME.
FOLLOW US.:Weve grown to become the most innovative omnichannel
provider of entertainment experiences, thanks to our 12 retail
brands representing 43 destinations across North America, online
gaming via Barstool Sportsbook and theScore -BET. Being an industry
leader means more than being a purveyor of fun. We are also
committed to values like diversity and sustainability for our
community, our team members, our vendors, and our planet. We're
changing entertainment. Follow us. Equal Opportunity Employer
Keywords: L'auberge Casino Resort Lake Charles, Lake Charles , Lead Front Desk Clerk, Other , Lake Charles, Louisiana
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