Community Outreach Specialist

Company: Upward Health of Rhode Island PC
Location: Lake Charles
Posted on: January 18, 2023

Job Description:

Description:
Outreach Specialist
The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a people person. You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!

Key responsibilities:
Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
Speak with patients about the role that Upward Health can play in helping them improve their health
Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
Participate in weekly team meetings focused on ongoing education and improvement
Accurate and timely documentation in our company's software system

Requirements:
Our ideal candidate:
Ability to quickly establish trust and build a relationship with patients
Ability to clearly communicate Upward Health's service offering and value
Active listening skills and genuine compassion for others
Quick thinking and ability to respond to questions and objections
Organized and self-motivated
Ability to work independently and meet established goals
Enjoys collaboration within a team environment and working with people of different skills and experience
Knowledge of community resources in the local market
Able to maintain clear professional boundaries with patients and coworkers
Commitment to represent the company with professionalism
Demonstrates cultural competency and ability to work with diverse groups of community members
Comfortable using computer for documentation, communication, and organizing work
Must have reliable transportation to perform essential outreach functions
Must be fluent in English. Spanish speaking a PLUS!
Able to work flexible hours, including occasional night/weekend work
Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Key Competencies:
Verbal communication skills
Persuasiveness
Flexibility
Dedication and resilience
Energetic
Attention to detail
Ability to multitask
Both independence and teamwork
Solid computer skills

PI201380017

Keywords: Upward Health of Rhode Island PC, Lake Charles , Community Outreach Specialist, Other , Lake Charles, Louisiana