Community Outreach Specialist
Company: Upward Health of Rhode Island PC
Location: Lake Charles
Posted on: January 18, 2023
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Job Description:
Description:
Outreach Specialist
The Outreach Specialist (OS) plays a critical role at Upward
Health. The OS is the first point of contact with our company for
our patients. We count on the OS to make an excellent first
impression and to be able to effectively communicate our service
offering to patients. The goal of this role is to inform patients
about our services and to help them get started. Our services are
focused on improving a patient's health, and the OS helps him or
her take that first step.
The OS manages a caseload and utilizes a range of strategies to
connect with our potential patients. Phone is our top strategy, and
it's important that our OS is comfortable and confident
communicating by phone. There may be times that field-based
approaches are utilized as well. The OS should be prepared to use
whatever strategy is most effective. The OS reports to our Outreach
Manager.
Applicants tend to be individuals who would describe themselves as
a people person. You enjoy talking to new people - whether by phone
or in person. You might have taken past roles in sales or retail to
satisfy this interest. You also want to help others. You may even
have past experience helping others with their health, whether
through a previous job or in your personal life. You communicate
well. You enjoy a fast-paced environment. You are flexible and like
when each day is different. You are driven by reaching goals, and
you like a challenge. We are looking forward to meeting you!
Key responsibilities:
Conduct direct outreach to patients via phone, in-person meetings,
mailings, and other strategies
Speak with patients about the role that Upward Health can play in
helping them improve their health
Enroll patients into Upward Health's program and collect key data
about patients during the enrollment process
Manage a personal caseload of patients and ensure that each
assigned patient is contacted using the most effective strategy
On an as-needed basis, interact with enrolled patients to ensure
ongoing engagement or to deliver additional community-based
touchpoints
Participate in weekly team meetings focused on ongoing education
and improvement
Accurate and timely documentation in our company's software
system
Requirements:
Our ideal candidate:
Ability to quickly establish trust and build a relationship with
patients
Ability to clearly communicate Upward Health's service offering and
value
Active listening skills and genuine compassion for others
Quick thinking and ability to respond to questions and
objections
Organized and self-motivated
Ability to work independently and meet established goals
Enjoys collaboration within a team environment and working with
people of different skills and experience
Knowledge of community resources in the local market
Able to maintain clear professional boundaries with patients and
coworkers
Commitment to represent the company with professionalism
Demonstrates cultural competency and ability to work with diverse
groups of community members
Comfortable using computer for documentation, communication, and
organizing work
Must have reliable transportation to perform essential outreach
functions
Must be fluent in English. Spanish speaking a PLUS!
Able to work flexible hours, including occasional night/weekend
work
Minimum of 3 years of work experience with focus on those who have
sales, healthcare, or past outreach experience.
Key Competencies:
Verbal communication skills
Persuasiveness
Flexibility
Dedication and resilience
Energetic
Attention to detail
Ability to multitask
Both independence and teamwork
Solid computer skills
PI201380017
Keywords: Upward Health of Rhode Island PC, Lake Charles , Community Outreach Specialist, Other , Lake Charles, Louisiana
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