Crisis Service Liaison

Company: Humana
Location: Lake Charles
Posted on: January 18, 2023

Job Description:

**Description**

Humana Healthy Horizons in Louisiana is seeking a Crisis Service Liaison to join our growing team. The Crisis Service Liaison will have the primary responsibility of educating providers and those in the community about the Louisiana Crisis Response System (LA-CRS). Join this amazing and dedicated team and lead change in how health care for the underserved in Louisiana is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.

**Responsibilities**

The Crisis Service Liaison will have the following responsibilities:

+ Liaise between the Health Plan, the Louisiana Department of Health, Local Governing Entities (LGE), crisis providers, and members.

+ Support day to day operations as a subject matter expert for the Humana Behavioral Health market team.

+ Assess and interpret customer needs and requirements.

+ Manage escalated concerns/cases to resolution.

+ Coordinate with community resources, including, but not limited to, law enforcement, emergency departments, statewide and regional crisis coalitions, dispatch call centers, and emergency management service organizations to expand the crisis response.

+ Assist in the preparation of crisis services reporting.

**$5000 SIGN-ON BONUS for new associates! $3000 payable within the first 45 days and the remaining $2000 after 1 year of service.**

**Required Qualifications**

+ Licensed Mental Health Professional with one of the following licenses: Licensed Masters Clinical Social Worker (LCSW) OR Licensed Professional Counselor (LPC) OR Licensed Marriage and Family Therapist (LMFT) OR Licensed Addiction Counselor (LAC).

+ Minimum three (3) years of Behavioral Health experience.

+ Intermediate to advanced computer skills and experience with Microsoft Office Suite, including Word, Outlook, and Excel.

+ Experience with utilizing a variety of electronic information applications/software programs including electronic medical records.

+ Exceptional communication and interpersonal skills with the ability to quickly build rapport.

+ Ability to work in a variety of settings with culturally diverse families and communities, and the ability to be culturally sensitive and appropriate.

+ Ability to work with minimal supervision within the role and scope.

+ This role is a part of Humana's Driver Safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

+ To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

**Preferred Qualifications**

+ High-level administrative experience with navigating and/or overseeing state's safety net behavioral health programs and services through the LGEs, or a similar infrastructure of state-designated local behavioral health authorities.

+ Knowledge of community resources and behavioral health practices with high-risk populations.

**Additional Information**

+ **Workstyle:** Home. Home workstyle is defined as remote but will use Humana office space on an as needed basis for collaboration and other face-to-face needs.

+ **Location:** must reside in Louisiana.

+ **Travel:** up to 10% within the state of Louisiana to meet with providers or for community/state functions.

+ **Typical Work Days/Hours:** Monday through Friday; 8:00am - 5:00 pm (CST)

+ **Benefits:** Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes: 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more!

+ **COVID-19 Vaccine Information:** Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

+ Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH's Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (la.gov) (https://ethics.la.gov/boardprocedures.aspx?type=advisory%20opinion) .

**Interview Format**

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

**Social Security Alert**

Humana Values personal identity protection. Please be aware that applicants selected for leader review may be asked to provider a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

**Scheduled Weekly Hours**

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Keywords: Humana, Lake Charles , Crisis Service Liaison, Other , Lake Charles, Louisiana