Crisis Service Liaison
Posted on: January 18, 2023
Humana Healthy Horizons in Louisiana is seeking a Crisis Service
Liaison to join our growing team. The Crisis Service Liaison will
have the primary responsibility of educating providers and those in
the community about the Louisiana Crisis Response System (LA-CRS).
Join this amazing and dedicated team and lead change in how health
care for the underserved in Louisiana is managed. Share your
talents and develop your skills all while doing your part to make a
difference in the lives of others.
The Crisis Service Liaison will have the following
+ Liaise between the Health Plan, the Louisiana Department of
Health, Local Governing Entities (LGE), crisis providers, and
+ Support day to day operations as a subject matter expert for the
Humana Behavioral Health market team.
+ Assess and interpret customer needs and requirements.
+ Manage escalated concerns/cases to resolution.
+ Coordinate with community resources, including, but not limited
to, law enforcement, emergency departments, statewide and regional
crisis coalitions, dispatch call centers, and emergency management
service organizations to expand the crisis response.
+ Assist in the preparation of crisis services reporting.
**$5000 SIGN-ON BONUS for new associates! $3000 payable within the
first 45 days and the remaining $2000 after 1 year of
+ Licensed Mental Health Professional with one of the following
licenses: Licensed Masters Clinical Social Worker (LCSW) OR
Licensed Professional Counselor (LPC) OR Licensed Marriage and
Family Therapist (LMFT) OR Licensed Addiction Counselor (LAC).
+ Minimum three (3) years of Behavioral Health experience.
+ Intermediate to advanced computer skills and experience with
Microsoft Office Suite, including Word, Outlook, and Excel.
+ Experience with utilizing a variety of electronic information
applications/software programs including electronic medical
+ Exceptional communication and interpersonal skills with the
ability to quickly build rapport.
+ Ability to work in a variety of settings with culturally diverse
families and communities, and the ability to be culturally
sensitive and appropriate.
+ Ability to work with minimal supervision within the role and
+ This role is a part of Humana's Driver Safety program and
therefore requires an individual to have a valid state driver's
license and proof of personal vehicle liability insurance with at
least 100,000/300,000/100,000 limits.
+ To ensure Home or Hybrid Home/Office associates' ability to work
effectively, the self-provided internet service of Home or Hybrid
Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10
Mbps is recommended; wireless, wired cable or DSL connection is
+ Satellite, cellular and microwave connection can be used only if
approved by leadership.
+ Associates who live and work from Home in the state of
California, Illinois, Montana, or South Dakota will be provided a
bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with
telephone equipment appropriate to meet the business requirements
for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to
protect member PHI / HIPAA information.
+ High-level administrative experience with navigating and/or
overseeing state's safety net behavioral health programs and
services through the LGEs, or a similar infrastructure of
state-designated local behavioral health authorities.
+ Knowledge of community resources and behavioral health practices
with high-risk populations.
+ **Workstyle:** Home. Home workstyle is defined as remote but will
use Humana office space on an as needed basis for collaboration and
other face-to-face needs.
+ **Location:** must reside in Louisiana.
+ **Travel:** up to 10% within the state of Louisiana to meet with
providers or for community/state functions.
+ **Typical Work Days/Hours:** Monday through Friday; 8:00am - 5:00
+ **Benefits:** Benefits are effective on day 1. Full time
Associates enjoy competitive pay and a comprehensive benefits
package that includes: 401k, Medical, Dental, Vision and a variety
of supplemental insurances, tuition assistance and much more!
+ **COVID-19 Vaccine Information:** Humana and its subsidiaries
require vaccinated associates who work outside of their home to
submit proof of vaccination, including COVID-19 boosters.
Associates who remain unvaccinated must either undergo weekly
negative COVID testing OR wear a mask at all times while in a
Humana facility or while working in the field.
+ Section 1121 of the Louisiana Code of Governmental Ethics states
that current or former agency heads or elected officials, board or
commission members or public employees of the Louisiana Health
Department (LDH) who work directly with LDH's Medicaid Division
cannot be considered for this opportunity. A separation of two (2)
or more years from LDH is required for consideration. For more
information please visit: Louisiana Board of Ethics (la.gov)
As part of our hiring process, we will be using an exciting
interviewing technology provided by Modern Hire, a third-party
vendor. This technology provides our team of recruiters and hiring
managers an enhanced method for decision-making.
If you are selected to move forward from your application
prescreen, you will receive correspondence inviting you to
participate in a pre-recorded Voice Interview and/or an SMS Text
Messaging interview. If participating in a pre-recorded interview,
you will respond to a set of interview questions via your phone.
You should anticipate this interview to take approximately 10-15
If participating in a SMS Text interview, you will be asked a
series of questions to which you will be using your cell phone or
computer to answer the questions provided. Expect this type of
interview to last anywhere from 5-10 minutes. Your recorded
interview(s) via text and/or pre-recorded voice will be reviewed,
and you will subsequently be informed if you will be moving forward
to next round of interviews.
**Social Security Alert**
Humana Values personal identity protection. Please be aware that
applicants selected for leader review may be asked to provider a
social security number, if it is not already on file. When
required, an email will be sent from Humana@myworkday.com with
instructions to add the information into the application at
Humana's secure website.
**Scheduled Weekly Hours**
Humana complies with all applicable federal civil rights laws and
does not discriminate on the basis of race, color, national origin,
age, disability, sex, sexual orientation, gender identity or
religion. We also provide free language interpreter services. See
Keywords: Humana, Lake Charles , Crisis Service Liaison, Other , Jennings, Louisiana
Didn't find what you're looking for? Search again!