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Front Services Supervisor

Company: Landry's
Location: Lake Charles
Posted on: September 15, 2022

Job Description:

Job Description

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry's Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton's - The Steakhouse, McCormick's & Schmick's and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony's, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

Duties/Responsibilities:

Under the direction of the Front Services Manager, the incumbent is responsible for planning and directing the Front Desk and Guest Service operations to ensure a positive guest experience. --- Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations. --- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. --- Oversee daily work assignments of Front Desk staff. --- Perform front desk duties as needed, including check in/out, answering inquiries and reserving room nights. --- Investigate and resolve guest situations such as reservation errors or lost personal belongings. --- Responsible for quality, consistency and presentation of all products delivered to guests. --- Promote positive guest/employee relations. --- Work flexible schedule to accommodate the needs of the operation. --- Ensure procedures protect the integrity and security of the company, employees and guests. --- Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff. --- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce excellence in operations. --- Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic. --- Other duties as assigned. Requirements: --- Bachelor's Degree in related field is preferred; --- Three (3) or more years of front desk experience is required. --- One (1) year supervisory experience strongly preferred. Additional Knowledge, Skills, and Abilities : Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Must have basic skills in Microsoft Office including Word, Excel and Outlook. Ability to work occasional overtime and irregular hours.

Keywords: Landry's, Lake Charles , Front Services Supervisor, Other , Lake Charles, Louisiana

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