Customer Relations Representative

Company: Arka
Location: Lake Charles
Posted on: June 26, 2022

Job Description:

Every product you buy needs packaging.

We provide the best way for thousands of eCommerce merchants from Shopify, BigCommerce, Square, ShipBob, and countless others to get their custom packaging.

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**Who we're looking for**:

--- Is savvy AF when it comes to their way around a CRM.

--- Wants to help merchants succeed.

--- Wants to succeed themselves!

--- A gritty self-starter ready to step up to new challenges.

------ Looking for someone who has the capacity to care about people's needs.


**Responsibilities:**

--- Develop a growth strategy focused both on customer satisfaction and retention

--- Conduct research to identify new markets and customer needs

--- Arrange business meetings (online) with prospective clients

--- Promote the company's products/services addressing or predicting clients' objectives

--- Prepare checkout links, quotes, and other sales material for clients

--- Keep records of sales, revenue, invoices, etc.

--- Provide trustworthy feedback and after-sales support

--- Build long-term relationships with new and existing customers

--- Maintaining the CRM database (HubSpot)

--- Mining the CRM database for potential clients in the correct lifecycle stage for conversion

--- Meeting customer retention targets

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**Requirements:**

--- Proven working experience

--- Ability to work in a fast-paced & ever-changing environment

--- Experience in customer support is a plus

--- Experience in E-commerce/Packaging is a plus

--- Proficiency in MS Office HubSpot expert preferred (automation, workflow creation etc.) --- Proficiency in English Market knowledge

--- Communication and negotiation skills Ability to build rapport

--- Time management and planning skills

Keywords: Arka, Lake Charles , Customer Relations Representative, Other , Lake Charles, Louisiana