Front Desk Associate
Company: CLUB4 Fitness
Location: Lake Charles
Posted on: May 12, 2022
Job DescriptionPosition Title: Front Desk AssociateReports to:
Front Desk:Job SummaryThe Front Desk Associate will be responsible
for superior customer service to current Club4Fitness members as
well as prospects seeking to join.Responsibilities of Front Desk
Associate1. Greet members, prospective members and guests,
providing exceptional customer service.2. Handle all front desk
related activities including:3. Answer phones in a friendly manner
and assist callers with a variety of questions.4. Check members
into the PEAK purchasing system.5. Assist with the new membership
signing-up process. 6. Take prospective members on tours of the
Club facility.7. Update member account information, as needed.8.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager, as
needed.9. Assist in maintaining the neatness and cleanliness of the
club.10. Complete daily Club cleaning assignments.
Qualifications/Requirements1. Customer service background
preferred.2. Basic computer proficiency.3. A passion for fitness
and health.4. Upbeat and positive attitude!5. Punctuality and
reliability is an absolute must!6. Exceptional customer service
skills; able to interact in a positive and professional way with
members and co-workers, exceeding the member's expectations.7.
Strong listener with the ability to empathize with Club members and
problem-solve in partnership with Club management personnel.8.
Demonstrate diplomacy and professionalism in all interactions while
using appropriate behavior and language.9. High School diploma/GED
equivalent required.10. CPR / AED certification preferrred.11. Must
be 18 years of age or older. Physical Demands1. Continual standing
and walking during shift.2. Continual talking in person or on the
phone during shift.3. Close reading work while working on computer
equipment as well as some repetitive motions while typing and
involved in cleaning activities.4. Must be able to occasionally
lift up to 50 lbs.5. Regular exposure to certain chemicals related
to cleaning products.
Keywords: CLUB4 Fitness, Lake Charles , Front Desk Associate, Other , Lake Charles, Louisiana
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