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Customer Success - Implementation Specialist

Company: Voovio
Location: Lake Charles
Posted on: January 16, 2022

Job Description:

About Voovio Technologies

Voovio Technologies serves the biggest petrochemical and refining companies. A growing software company with a patented technology to create custom SOP simulators for the process industries. Because of Voovio, industrial manufacturing customers increase profitability by reducing downtime, boosting operator productivity, and accelerating onboarding.

Voovio Technologies is in search of an individual with a background in Engineering or Manufacturing that is looking to be a part of our innovative digital transformation solution in the process industry.

The Implementation Specialist will work directly with our Customer Success team to ensure that our customer's needs are understood and met. The Implementation Specialist will be heavily involved with onboarding new customers by working closely with our Sales/Operations, Customer Success, and Production teams.

Location : Looking for candidates based in Louisiana or Eastern Texas. Regular travel to customer sites.

Travel : Around 50%

Responsibilities : Provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio's tools and features.
Document operator performance on simulation modules as well as collect other performance data that may be used in the customer project report.
Assist our operations team, including but not limited to:
Document operator performance on simulation modules, collecting site performance data
Help obtain, analyze, and present business case data assist with project management for key accounts
Attend customer meetings and help demonstrate our Enhanced Reality tools.
Establish and maintain positive long-term relationships with key client accounts and key strategic partners.
Support customers with IT challenges.
Create customer resources for our Enhanced Reality products.
Analyze customer operating procedures for completeness and facilitate the discussion with plant SMEs to ensure plant operating practice(s) are in line with operating procedure(s).
Liaise closely with our U.S. Sales & Operations teams on project development, identifying new opportunities with customers.
Work (virtually) with our production team in Spain.

Skills and qualities :
Knowledge of the downstream industry. Ideal candidates will have experience of working in a refinery or chemical plant.
Ability to read and understand technical documentation related to the oil and gas industry.
Ability to problem solve and adapt to challenges quickly.
Strong communication skills both oral and written.
Confident and proven record of using software applications (must be a fast learner).
Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility.
Drive to listen and seek to understand different perspectives.
Ability to confidently administer training sessions.
Ability to work remotely and independently with support from our U.S. and Spain offices.
Self-starter and Results Focused.
Possess high ethical standards.
Detail oriented.

Qualifications :
Bachelor's degree in Engineering or similar discipline.
Manufacturing or process industry related experience preferred.
Must be computer literate and familiar with standard software tools.
Candidates must have a valid passport and legal status to work in the U.S.
Must have a TWIC card or meet eligibility criteria to obtain.
Must have a vehicle.
Must be able to wear Personal Protective Equipment, as required by the customer, which may include hardhats, steel toe shoes, respirators, etc.

Compensation :
Salary: Competitive
Health: Competitive company plans available
401k Plan available
Mileage reimbursement

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Keywords: Voovio, Lake Charles , Customer Success - Implementation Specialist, Other , Lake Charles, Louisiana

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