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Patient Account Representative

Company: Lake Charles Memorial Hospital
Location: Lake Charles
Posted on: January 11, 2022

Job Description:


  • The Patient Accounts Representative accurately evaluates each account in order to determine what is needed, what is left outstanding and what steps are necessary to resolve the account. They communicate effectively with all patients regarding their current account status along with following appropriate payment guidelines. The Representative approaches patients for Payment in full, Payment Plans and Future Payment information as appropriate per the call. They understand Statement paths, next follow up dates and updates appropriately to maximize collection potential. The Representative also understands UCC, MVA, Bankruptcy and Deceased patient processes in order to properly offer assistance to patients. They document all information in the System following the Clear Concise Consistent method along with properly utilizing productivity tracking mechanisms and working at or above the weekly set productivity standard and completing tasks in a timely manner. Lastly, the Representative appropriately prioritizes work queue in order to work highest priority first based on assigned subjects and consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.


    • High school graduate or GED certificate.
    • Two years experience working in healthcare finance preferred.
    • Adequate keyboarding skills (40 words per minute typing rate); Basic computer skills.
    • Ability to read, write and speak intelligible English; Ability to communicate with patient, family, peers and medical personnel
    • Strong organizational and communication skills, including ability to discuss medical issues; Negotiation skills including assertiveness and being proactive.

      Physical Demands/Work Environment

      • Work requires light duty lifting.
      • Must be able to remain in a stationary position 50% of the time.
      • Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer.
      • Must be able to exchange accurate information with patient, family, peers and medical personnel.
      • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Lake Charles Memorial Hospital, Lake Charles , Patient Account Representative, Other , Lake Charles, Louisiana

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