Customer Account & Sales Specialist

Company: Advantage Resourcing
Location: Sulphur
Posted on: January 9, 2022

Job Description:

Position Description -- Direct Hire PositionJOB TITLE: CUSTOMER ACCOUNT & SALES -SPECIALISTJOB DESCRIPTIONPosition Purpose/SummaryThe Customer Account & Sales Specialist is committed to providing the highest quality service to the communitieswe serve and is dedicated to fulfilling our customers' needs by offering the latest in technological advances allowingthem to keep pace with the growing demands of a global economy.Primary Duties & Responsibilities1. Engaging customers, in person and by phone, to gather information to identify billing inquiries andanswering all customer questions accurately and efficiently following proper procedure and paying closeattention to detail2. Promoting products and services offered by the Company to new and existing customers.3. Processing payments, maintaining payment arrangements, balancing cash drawers, and other departmentalduties.4. Creating Service Orders & monitoring the work flow staging of the Service Order process.5. Providing feedback to the Company on customers' wants, expectations, concerns and how the Companycan enhance products and services to better suit their needs.6. Understanding and strictly adhering to the Company's Customer Proprietary Network Information (CPNI)policy while appropriately maintaining the confidentiality of customer records7. Understanding how all departments contribute to the success of the organization and referring customersand employees to the appropriate department to best fulfill their needs8. Building and maintaining a good rapport and cooperative relationship with customers and co-workers whiletaking ownership of responsibilities and being accountable for his/her own actions9. Being an advocate for Company programs and special events while taking initiative to participate andvolunteering readily when opportunities arise10. Performing all other duties and responsibilities assignedKnowledge, Abilities, & Skills for Success1. Advanced knowledge of company policies, procedures, products, services, pricing, promotions, goals, andactivities2. Ability to treat internal and external customers with courtesy, respect, and professionalism3. Ability to listen to the customer, identify billing inquiries, and accurately answer customer questions4. Ability to initiate conversation and speak in a clear and concise manner while expressing interest and concern5. Knowledge of and the ability to comply with CPNI regulations and procedures6. Ability to embrace change in the workplace while encouraging others to seek innovative approaches and theability to function effectively as a team player7. Proficient computer skills and the ability to adapt and learn as programs and processes change.Qualifications1. The Customer Account & Sales Specialist must have a high school diploma (or equivalent).2. Previous work experience in customer service or billing and previous cash handling experience is required. About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Lake Charles , Customer Account & Sales Specialist, Other , Sulphur, Louisiana