Job Title: CSR, Customer Service Representative
Department: Safety Council of SWLA
Reports To: Business Relations Supervisor
FLSA Status: Non-Exempt
CSR's represent our organization and are the face of our company
on the front counter and in training rooms. The CSR's meet the
needs of customers by providing quality service. Customer service
representatives respond to customer inquiries via telephone and
Essential Duties and Responsibilities include the
- Ensure a smooth check-in process for students
- Answer phone calls and help customer questions or concerns
- Assist with company inquiries and scheduling issues
- Maintain confidentiality regarding student's information
- Maintain a positive and professional attitude with customers at
- Assist Proctors in the computer lab
- Receive and answer phone calls in a timely manner
- Setting up and breaking down all instructor-led courses
- Completing given tasks
1. Communication Proficiencies
2. Troubleshooting and multitasking
3. Technical Capacity
4. Customer/Client Focus
5. Problem Solving/Analysis
6. Teamwork Orientation
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience
High school diploma or GED diploma, or six months to a year
related customer service/cash handling experience, or equivalent
combination of education and experience.
Reasoning Ability/ Decision Making
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret and carry out a variety of
instructions furnished in written, oral, diagram, or schedule
To perform this job successfully, an individual should have
knowledge and proficiency in Microsoft Word, Excel and PowerPoint.
Individual should also have knowledge of Microsoft Outlook,
internet software and applications.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to sit, stand, and/or
walk as needed, talk or hear. The employee may have to lift and/or
move up to 25 pounds. Specific vision abilities required by this
job include close vision, peripheral vision, depth perception, and
ability to adjust focus.
This job operates in a professional office environment. This
role routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets and fax machines.
Travel may be required.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.