Service Cloud Salesforce Administrator (Westlake)

Company: Arrow Electronics
Location: Westlake
Posted on: May 4, 2021

Job Description:

*Position:* Service Cloud Salesforce Administrator *Job Description:* *What you will be doing:** Leverage knowledge of industry best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement.* Evaluate new business project requests, assess business value, and prioritize.* Define, document and groom user stories and business processes, especially for customer support and success.* Develop detailed business requirements and acceptance criteria for target improvements.* Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.* Leverage knowledge of best practices for key performance indicators and build reports and dashboards for business functional teams.* Perform user support and account maintenance* Communicate and train impacted organizations on process and system changes.*What we are looking for:** Minimum two years of experience as a Salesforce.com Service Cloud administrator* Salesforce.com Admin ADX201 or ADM201* Service Cloud certifications* Strong understanding of the platform functionality and best practices* Strong data management abilities* Excellent project management skills and a positive attitude* Excellent verbal and written communication skills* Creative and analytical thinker with strong problem-solving skills* Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes* Ability to meet deadlines, handle and prioritize simultaneous requests*Additional Preferred Skills:** Salesforce.com Admin ADX211 or ADM211 strongly preferred* Experience with Agile methodology and Jira* Experience with Salesforce.com Sales Cloud*Experience / Education** Typically requires 2-4 years of related experience with a 4 year degree.*What s In It For You*At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package ([* Medical, Dental, Vision Insurance* 401k, With Matching Contributions* Paid Time Off* Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options* Short-Term/Long-Term Disability Insurance* Wide Variety of Growth Opportunities *Annual Hiring Range/Hourly Rate:* $72,000.00 - $88,000.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. *Location:* US-CO-Denver, Colorado (Panorama Arrow Building) *Time Type:* Full time *Job Category:* Information Technology *EEO Statement:* Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. [(Arrow EEO/AAP policy)](

Keywords: Arrow Electronics, Lake Charles , Service Cloud Salesforce Administrator (Westlake), Other , Westlake, Louisiana