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Patient Access Representative - Center for Orthopaedics

Company: IMPERIAL HEALTH
Location: Lake Charles
Posted on: December 4, 2019

Job Description:

Employment Patient Access Representative - Center for Orthopaedics This position is: Full Time Position Location: Lake Charles, LA JOB TITLE: PATIENT ACCESS REP - CENTER FOR ORTHOPAEDICS GENERAL SUMMARY OF DUTIES: Greeting patients, calculating amount owed, collecting payments, and scheduling appointments. Must be able to work early when needed and late when needed. ESSENTIAL FUNCTIONS: 1. Greets and checks in patients in a courteous and friendly manner. This duty requires the ability to stand for long periods of time. 2. Obtains updated insurance cards and identification cards as needed upon arrival. 3. Ensures that insurance verification specialist has verified each patients insurance and that the insurance is active. 4. Directs patient to the vitals station when vital signs are necessary. 5. Ensures that the patient updates his/her registration according to Imperial Health guidelines. 6. Advises and directs patients, including walk-ins, appearing at the front desk about registration procedures. 7. Monitors charts for credit status of delinquent accounts or surgery deposits required and directs them to appropriate business office personnel. 8. Respect and maintain the privacy and dignity of patients and family members. 9. Responsible for the readiness of the reception area for each working day. Have all front desk activities fully operational at the start of business. 10. Assist patients in accurately completing appropriate forms and all documents required. 11. At the end of the day ensure that the reception area is clean and make sure all chairs in the waiting area are aligned properly and the gate is closed. 12. Based on the insurance verification notes, calculates the patient's amount due. 13. Collects the appropriate amount of money from each patient. 14. Schedules (cancels when necessary and reschedules) appointments in accordance with doctors' instructions when patients check out or when they walk in the office. 15. Direct patients to the Imaging Center and Prepare Center when they are given orders for Radiology services and/or blood work. KNOWLEDGE: 1. Knowledge of computers 2. Knowledge of cashiering 3. Knowledge of medical terminology EDUCATION REQUIREMENTS: High School diploma or equivalent EXPERIENCE: Previous medical office experience preferred but not required. SKILLS: 1. Strong communication skills and professional personal presentation 2. Great attention to detail and stress tolerance 2. Skills in cashiering 3. Skills in computer 4. Skills in medical terminology ABILITIES: 1. Ability to communicate effectively in written and verbal form 2. Ability to use the computer 3. Ability to be a team player 4. Ability to work flexible hours 5. Must be able to handle multi-tasks 6. Must be able to work in a fast paced work environment 7. Ability to model effectively with many types of people at all levels 8. Ability to be service oriented 9. Ability to exercise initiative, judgment and decision making in employment matters. 10. Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes ENVIRONMENTAL/WORKING CONDITIONS: Office setting. Frequent telephone calls and other interruptions, which requires being able to handle a fast-paced work environment during entire time at work. Must be able to prioritize multiple projects. Must maintain strict confidentiality and exercise professionalism when interacting with staff, managers, supervisors, physicians, external customers, etc. PHYSICAL/MENTAL DEMANDS: requires continuous standing, sitting, frequent walking, bending, and stooping. Requirements: Previous medical office experience is preferred. PandoLogic. Keywords: Medical Receptionist, Location: Lake Charles, LA - 70612

Keywords: IMPERIAL HEALTH, Lake Charles , Patient Access Representative - Center for Orthopaedics, Other , Lake Charles, Louisiana

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