System Support Technician

Company: Manchac Technologies LLC
Location: Alexandria
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description: Purpose: Provide mechanical and software support, hardware troubleshooting and customer training for DOSIS systems located in partner pharmacies. Responsibilities: · Build positive relationships with customers via phone, email, case notes and on-site visits. · Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes. · Provide detailed case notes of all steps taken and each interaction with customer and/or machine. · Create cases, diagnose, and order parts timely, thoroughly, and accurately. · Perform peer reviews and escalations on cases. · Travel will be required as needed to customer sites to: install, configure and troubleshoot machine as well as provide ongoing training. Other Duties: · Answer incoming calls that rollover from receptionist before they rollover to the answering service. · Follow all related standard work, processes, and procedures. · Mentor and train other team members as requested by supervisors. · Maintain current knowledge of company products, services, resources, and processes to effectively and customer inquiries and troubleshoot DOSIS systems. Requirements: Education & Experience: · High school diploma or GED required · Proven customer service experience preferred · Mechanical, electrical, or technical skills required · Experience with pharmaceutical automated a plus but not required · Intermediate or advanced MS Office skills Schedule: 8-hour shift Monday to Friday (7am-7pm) On call periodically on holidays and weekends Overtime available Expect to travel 25% of scheduled time

Keywords: Manchac Technologies LLC, Lake Charles , System Support Technician, IT / Software / Systems , Alexandria, Louisiana