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Remote Technical Support Network Operations Center Specialist

Company: VirtualVocations
Location: Lake Charles
Posted on: September 15, 2022

Job Description:

A healthcare technology company needs applicants for an opening for a Remote Technical Support Network Operations Center Specialist.

Candidates will be responsible for the following:
Acting as the first line of defense for all provider troubleshooting escalations
Leading investigation into system communication failures
Conducting usability testing on new builds of the Provider Mobile App
Qualifications for this position include:

Experience successfully troubleshooting various types of end-user issues by way of desktop support software
Experience resolving issues live on the phone in a call center environment
Robust interpersonal and communications ability
Proficient in all basic computer functions and programs, including Microsoft Office Suite
Ability to multitask and quickly change gears as directed by Team Leads and Managers
Ability to effectively communicate via phone, video-conference, and written communication

Keywords: VirtualVocations, Lake Charles , Remote Technical Support Network Operations Center Specialist, IT / Software / Systems , Lake Charles, Louisiana

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