PBX Operator

Company: Landry's
Location: Lake Charles
Posted on: June 19, 2022

Job Description:

Job Description

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry's Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton's - The Steakhouse, McCormick's & Schmick's and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony's, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

Essential Duties/Responsibilities: Under the direction of the PBX Supervisor, the incumbent receives, transfers and routes all calls regarding guest and employee requests and dispatches calls appropriately.

* Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget

policies and procedures, as well as all Federal and State laws and regulations.

* Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
* As a member of an essential department which must be manned at optimum levels at all times, staff member must remain at post until relieved of duty. Shifts are not guaranteed, and scheduling is based on the flow of business.
* Provide an exceptional level of Guest Care in a high call volume environment and addresses each guest by name.
* Responsible for assigning requests to the appropriate department by determining the nature of the request by asking pointed questions of the Guest with courtesy and efficiency.
* Enter all records in the Master Call Log, and follows up to completion all requests within the prescribed time frames. Once the request is confirmed complete performs courtesy calls to close all open requests.
* Perform wake up calls and honors Do Not Disturb, Incognito, and Non-registered requests. Transfer calls to the Guest only after verification.
* Verify Guest room status for Housekeeping Supervisors and Front Desk Agents when requested.
* Protect the Guest and Administration by responding immediately to the 911 system by bridging into the call to ascertain the location, and nature of the emergency. Remain on line throughout the emergency to offer assistance to Guest and/or E911 Center. Enter all pertinent information in the Master Call Log. Notify Management immediately when appropriate.
* Promote positive guest/employee relations.
* Work flexible schedule to accommodate the needs of the operation.
* Ensure procedures protect the integrity and security of the company, employees and guests.
* Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
* Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
* Other duties as assigned.

Requirements:

* High School Diploma or GED required.
* One (1) year experience of Call Center experience or equivalent combination of education and/or work experience.
* Must be able to work all shifts including overnight.

Additional Knowledge, Skills, and Abilities:

Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Ability to work occasional overtime and irregular hours.

Keywords: Landry's, Lake Charles , PBX Operator, IT / Software / Systems , Lake Charles, Louisiana