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Customer Service Manager

Company: Masonite International Corporation
Location: Lake Charles
Posted on: July 13, 2019

Job Description:

Customer Service Manager Jobs in Lake Charles, LA - Masonite International Corporation Jobs Upload/Build Resume - Career Development & Learning - My Career Path - Career Advice - Explore Careers Sign In Sign Up Post Jobs This site requires JavaScript to work correctly. Please, activate it in the options of your browser. US Search Jobs What job do you want? Apply to this job. Think you're the perfect candidate? You're being taken to an external site to apply. Enter your email below to receive job recommendations for similar positions. Email Privacy Policy No Thanks Customer Service Manager Masonite International Corporation Lake Charles Full-Time Job Details Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities. At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another. We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication. Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side. At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors. We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls. Responsibilities The Customer Service Manager is responsible for leading a team of Customer Service professionals located in our manufacturing plant. This position is accountable to provide Customer Service leadership to 1) exceed Customer expectations; 2) grow and develop their employees; 3) execute the business plan; and 4) improve efficiencies through process improvement and innovation. This position requires excellent problem-solving, analytical, interpersonal, communication, and customer service skills. The Customer Service Manager reports directly to the Plant Manager. Accountable for the overall management of the Customer Service team; This includes selection, on-boarding, training & development, performance management, salary recommendations, employee relations, demonstrating leadership and modeling coaching behaviors. - Administers company's policies and procedures as they relate to Order Entry, Customer Service, Logistics, Warranty and Returns - Establishes relationships and communicate with customers at various levels - Maintains appropriate coverage and support to service our Customers and exceed their expectations - Provides senior management with regular reports on status of performance and projects - Motivates the customer service team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams - Sets department targets and goals and be responsible to meet or exceed these goals - Interacts with several departments such as: Logistics, SIOP, IT, Purchasing, Accounting, Operations and Sales to ensure all orders can be shipped on time and complete - Leads initiatives to cultivate the growth and development of the Customer Service team through strategic planning and superior Customer Service - Member of the Plant Leadership Team and the Residential Customer Service Leadership Team - Ensures ongoing Sarbanes Oxley (SOX) compliance - Follows all Company related safety/environmental rules and regulations - Act as focal point for customer communications through customer service personnel, order management, order-fulfillment, back-order discrepancies, customer complaints, understanding business priorities - Anticipates reactions of people to change in systems and business plans and plans accordingly - Recognizes own/teams reactions to change process - Identifies early successes to maintain momentum; implements communication plan Qualifications - Extensive knowledge of Customer Service concepts and best practices - Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change. - Demonstrated ability to understand complex business issues and to provide appropriate, effective, technical solutions - Anticipates Customer needs accurately by leveraging the voice of the Customer - Quickly establishes and maintains creditability with customers - Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking - Bachelor's Degree required - A minimum of 3 - 5 years of related experience #VIZI# Skills required Customer Service Time Management Quality Assurance Problem Solving Listening Customer Relationship Management Location Salary Estimator Based on Job Title, Location and Skills $55K Below Avg. Average Above Avg. Career Path See the next step in your career Customer Service Manager Sales Manager (Management) Estimated Salary: $90K Apply to this job. Think you're the perfect candidate? For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. Job Details 200 N. LaSalle St. Suite 1100, Chicago, IL 60601 job seekers International Jobs Blog Career Insights Talent Networks Sitemap Employers Browse Products Post Jobs Recruiting Solutions Screening HCM Advertise with Us help center Customer Support Security & Fraud Privacy Policy Terms Data Subject Access Request Ad Choices search on the go

Keywords: Masonite International Corporation, Lake Charles , Customer Service Manager, Hospitality & Tourism , Lake Charles, Louisiana

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