Business Customer Service Representative
Company: Camtel
Location: Sulphur
Posted on: January 21, 2023
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Job Description:
Position Purpose/Summary The Business Customer Service
Representative is committed to providing the highest quality of
service to the communities, customers, and employees we serve by
fulfilling our business customers' needs by offering the latest in
technological advances allowing them to keep pace with the growing
demands of a global economy .
Primary Duties & Responsibilities Maximize business customer
revenue opportunities through explanation of products and services
available to meet customer needs.
Support the Business Sales Team by creating Service Orders &
monitoring the workflow for proper billing.
Sell business products and services. Ensure individual, team and
company goals and objectives are met
Provide information to business customers relating to the
application for, installation of, and policies and procedures
relating to local and long-distance telephone, cable television and
internet services.
Administrative duties relating to local and long-distance
telephone, cable television, and internet services.
Verify business customer-provided information prior to the
processing of service orders. Enter service orders into the
database, process service orders for installation, disconnection,
and feature changes by computer.
Assist business customers by answering billing questions,
determining deposits, and approving credit memos by adhering to
American Broadband policies and procedures and Tariff requirements;
log credit deposit information, and determine payment options for
customers that have overdue accounts.
Facilitate trouble reports for business customers and forward
information to the appropriate department or individual
Maintain business customer plant records.
Assist technicians in clearing business troubles.
Assist with business bad debt collection, as needed.
Provide pertinent business information to technicians and main
office personnel, as required.
Assist with or coordinate business special projects, as
assigned.
Performing all other duties and responsibilities as assigned.
Knowledge, Abilities, & Skills for Success Effectively communicate
in a positive and professional manner through written and verbal
communications in all interfaces with customers/public, fellow
employees, and vendors.
Ability to use appropriate computer programs (including, but not
limited to, Microsoft Office Suite) which includes having
proficient computer skills and the ability to adapt and learn as
programs and processes change.
Ability to work as a team member and exert initiative to work
independently to reach a goal.
Ability to embrace change in the workplace while encouraging others
to seek innovative approaches.
Ability to function effectively as a team player.
Knowledge of and the ability to comply with Company's Customer
Proprietary Network Information (CPNI) regulations and
procedures.
Ability to work a flexible work schedule, as needed, to best serve
our customers.
Qualifications At a minimum, the Business Customer Service
Representative must have a high school diploma or equivalent plus
4+ years customer service/sales experience. Basic telephony and
cable television experience, inside and out, preferred.
Physical Demands
Select one the following for the each of the items listed
below:
N (Not Applicable) - Activity is not applicable to this
occupation.
O (Occasionally) - Occupation requires this activity up to 33% of
the time or 0 - 2.5+ hours/day.
F (Frequently) - Occupation requires this activity from 33%-66% of
the time or 2.5-5.5+ hours/day.
C (Constantly) - Occupation requires this activity more than 66% of
the time or 5.5+ hours/day.
Standing N? O? F? C?
Walking N? O? F? C?
Sitting N? O? F? C?
Reach Outward N? O? F? C?
Reach Above Shoulder N? O? F? C?
Climbing N? O? F? C?
Crawling N? O? F? C?
Squatting/Kneeling N? O? F? C?
Bending N? O? F? C?
Keyboarding N? O? F? C?
Driving N? O? F? C?
Hearing N? O? F? C?
Communicating N? O? F? C?
Perceiving N? O? F? C?
Outdoor Climate N? O? F? C?
Various Terrain N? O? F? C?
Cramped Workspace N? O? F? C?
Lift/Carry:
Up to 10 lbs N? O? F? C?
Up to 20 lbs N? O? F? C?
Up to 50 lbs N? O? F? C?
Up to 75 lbs N? O? F? C?
Up to 100 lbs N? O? F? C?
100+ lbs N? O? F? C?
Push/Pull:
Up to 10 lbs N? O? F? C?
Up to 20 lbs N? O? F? C?
Up to 50 lbs N? O? F? C?
Up to 75 lbs N? O? F? C?
Up to 100 lbs N? O? F? C?
100+ lbs N? O? F? C?
Disclosure The Company has reviewed this job description to ensure
that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the
employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills, and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the
Company reserves the right to change this job description and/or
assign tasks for the employee to perform, as the Company may deem
appropriate.
American Broadband, and all subsidiaries, are an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.
PI201589280
Keywords: Camtel, Lake Charles , Business Customer Service Representative, Hospitality & Tourism , Sulphur, Louisiana
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