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Casino Beverage Shift Manager

Company: Resource Skills Services
Location: Lake Charles
Posted on: January 5, 2022

Job Description:


High school diploma or equivalent required.

One (1) year previous Supervisory experience in a bar, lounge, or restaurant preferred.

Working knowledge of mixology, wines and all phases of beverage administration required.

Casino beverage experience strongly preferred.

Essential Duties/Responsibilities:

Under the supervision of the Director of Beverage and VP of Food & Beverage, the Casino Beverage Manager will assist the Beverage team in the overall day to day operations during the assigned shift. Ensures guest satisfaction. Assist in the training and supervision of the beverage servers, bar apprentices, bar porters and bartenders. Ensure that beverage service is efficient and to department standard. Maintain adequate inventory levels for the business volume.

Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, departmental policies and procedures.

Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

Schedule beverage department employees.

Monitor pouring techniques of bartenders and bar apprentices and addresses any variances.

Monitor beverage servers for friendly and efficient drink cycles.

Work with Security department to ensure escalated issues are handled professionally.

Responsible for placing beverage orders efficiently.

Perform daily labor and payroll edits in KRONOS.

Execute month-end inventory by physically counting all beverage products.

Assist in maintaining standards of health, safety and sanitation.

Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently. perform actions and behaviors that reinforce excellence in business operations and guest service.

Stay abreast of current trends and practices within area of responsibility and communicate. pertinent information to management, peers, direct reports and employees as appropriate.

Promote positive public/employee relations at all times.

Maintain a clean, safe, hazard-free work environment within area of responsibility.

Safeguard the confidential information of all employee, department and company records.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

Perform other duties as assigned.

Keywords: Resource Skills Services, Lake Charles , Casino Beverage Shift Manager, Hospitality & Tourism , Lake Charles, Louisiana

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