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Casino Host

Company: Landry's
Location: Lake Charles
Posted on: November 18, 2021

Job Description:

Job Description "Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity! Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry's Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton's - The Steakhouse, McCormick's & Schmick's and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony's, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas." Essential Duties/Responsibilities: Generate a customer awareness of the 24KT Club member program as well any upcoming special event or promotions. Maintains close ties with targeted customers through personal contact by phone and in person to generate incremental gaming revenues. Meet and greet players on the casino floor, at special events and during promotion. Must have exceptional customer service in accordance with the service goals of the Marketing Department, as well as, the Golden Nugget Casinos and Hotels .Must be enthusiastic, courteous with pronounced emphasis in customer service. Must be willing to work a flexible schedule.

  • Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
  • Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
  • Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
  • Greet guests in the casino and participate in social events and special promotions.
  • Must be energetic, friendly, sharp and professional at all times.
  • Circulate the floor greeting guests who are playing in all gaming areas.
  • Identify potential new members for the Player's Club and explain card benefits.
  • Provide information on current and upcoming special events, promotions, entertainment and all casino facilities.
  • Assist guests in obtaining service for machine repairs, change, payoffs or understanding machine operations.
  • Resolve any problem or perceived guest inconvenience in order to ensure guest satisfaction.
  • Provide special services to include food, beverage, transportation, cross-property events and Player's Club programs.
  • Maintain up to date knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.
  • Safeguard the confidential nature of all departmental and company records.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of anyobservation of illegal acts or internal ethics violations.
  • Other duties as assigned. Requirements
    • High School diploma or GED required.
    • Strong customer orientation.
    • Excellent interpersonal and communication skills. Additional Knowledge, Skills, and Abilities: Generate a customer awareness of the 24KT Club member program as well any upcoming special event or promotions. Maintains close ties with targeted customers through personal contact by phone and in person to generate incremental gaming revenues. Meet and greet players on the casino floor, at special events and during promotion. Must have exceptional customer service in accordance with the service goals of the Marketing Department, as well as, the Golden Nugget Casinos and Hotels. Must be enthusiastic, courteous with pronounced emphasis in customer service. Must be willing to work a flexible schedule. Must have solid planning, time management, decision-making, organization, and interpersonal skills. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationship with all individuals. Strong computer skills in Microsoft Office including Word, Excel, Outlook and hotel systems. Ability to work overtime, irregular hours and occasionally travel.

Keywords: Landry's, Lake Charles , Casino Host, Hospitality & Tourism , Lake Charles, Louisiana

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