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Billing Support Specialist

Company: VirtualVocations
Location: Lake Charles
Posted on: June 10, 2024

Job Description:

A company is looking for a Billing Tech Support Specialist (B2B SaaS).



Key Responsibilities:

Respond to customer inquiries via email support channel regarding RCM and billing software
Triage tickets, escalate issues to appropriate teams, and support engineering ticket creation
Promote customer satisfaction by understanding unique needs and exceeding expectations


Required Qualifications:

3+ years of customer-facing experience, preferably in tech support or similar roles
Background in medical billing, with physical therapy billing experience strongly preferred
Highly analytical mindset with the ability to troubleshoot software issues
Proficient in MS Excel
Experience in clinical development or medical billing operations

Keywords: VirtualVocations, Lake Charles , Billing Support Specialist, Accounting, Auditing , Lake Charles, Louisiana

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