Collections Manager

Company: American Broadband
Location: Sulphur
Posted on: June 17, 2022

Job Description:

American Broadband

Position Purpose/Summary The Collections Manager is committed to providing the highest quality of service to the communities, customers, and employees we serve by overseeing the collection efforts and delinquency controls of the company while ensuring money owed is billed and received. Primary Duties & Responsibilities

• Research, develop, and facilitate collection procedures according to company policies, state, and federal regulations.
• Ensure proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Setting payment collection goals and targets for the company.
• Create and implement a strategy to improve the collection of outstanding credit.
• Review accounts and recommend for charge-off, as appropriate.
• Monitor approved accounts charge-off procedure and report it to credit reporting agencies.
• Recommend legal action for specific accounts and follow through as necessary.
• Implement deadlines for invoicing and payment collection.
• Monitor the company's accounts receivable and identify overdue accounts.
• Contact customers and attempt to collect overdue amounts.
• Work directly with outside credit agency.
• Submit regular reports on status of unpaid accounts and repayment progress.
• Performing all other duties and responsibilities as assigned. Knowledge, Abilities, & Skills for Success
• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers. Qualifications At a minimum, the Collections Manager must have an associates degree in finance, accounting, or related field along with 3+ years of management and credit/collections experience or a high school diploma, or equivalent, along with 5+ years of management and credit/collections experience. A bachelor's degree along with 3+ years of management, credit/collections, and telecom billing experience is preferred but not required. Physical Demands
  Select one the following for the each of the items listed below:

• N (Not Applicable) - Activity is not applicable to this occupation.
• O (Occasionally) - Occupation requires this activity up to 33% of the time or 0 - 2.5+ hours/day.
• F (Frequently) - Occupation requires this activity from 33%-66% of the time or 2.5-5.5+ hours/day.
• C (Constantly) - Occupation requires this activity more than 66% of the time or 5.5+ hours/day Standing N O F C Walking N O F C Sitting N O F C Reach Outward N O F C Reach Above Shoulder N O F C Climbing N O F C Crawling N O F C Squatting/Kneeling N O F C Bending N O F C Keyboarding N O F C Driving N O F C Hearing N O F C Distinguish Colors N O F C Communicating N O F C Perceiving N O F C Outdoor Climate N O F C Various Terrain N O F C Cramped Workspace N O F C Lift/Carry: Up to 10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C Push/Pull: Up to 10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C Disclosure The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PI179639286

Keywords: American Broadband, Lake Charles , Collections Manager, Accounting, Auditing , Sulphur, Louisiana